Welcome to VIMEDRA, an AI-powered patient navigation platform that helps individuals and healthcare providers manage Social Determinants of Health (SDoH) to improve patient outcomes. Your privacy and data security are our top priorities.

This Privacy Policy explains how we collect, use, and protect your personal and health-related information, including how we handle communications via SMS, email, and automated notifications. By using our platform, you acknowledge and agree to these practices.

1. Information We Collect

VIMEDRA may collect the following types of personal and health information:

A. Personal Information

• Full Name
• Date of Birth
• Contact Information (Phone Number, Email, Address)
• Emergency Contact Details

B. Health & Social Determinants of Health (SDoH) Data

• Electronic Health Record (EHR) data integrated via FHIR APIs
• Social factors impacting health (housing, food insecurity, transportation needs, etc.)
• Clinical history

C. Communication & Engagement Data

• Text message (SMS) and email interactions between users and the platform
• Call logs and recorded interactions (if applicable for AI-powered assistance)
• Consent logs for communication preferences

2. How We Use Your Information

We use your information strictly to enhance your healthcare experience and connect you to resources. Our key uses include:

• Patient Care & Navigation: Helping providers assess SDoH needs and recommend appropriate services.
• AI-Powered Automation: Prioritizing needs and generating actionable care plans.
• Provider & Patient Communication: Sending SMS, emails, or automated alerts about appointments, referrals, and care plans.
• Billing & Reimbursement: Ensuring compliance with CMS billing codes for SDoH services.
• Platform Analytics: Improving VIMEDRA’s AI models through anonymized data insights.

3. SMS, Email, and Automated Messaging Policy

By providing your phone number or email, you consent to receiving automated communications from VIMEDRA, including:
✅ Appointment Reminders & Care Plan Updates
✅ SDoH Resource Recommendations
✅ Provider & Patient Navigation Support Messages
✅ Billing & Service Updates

A. Compliance with Twilio Messaging Policies

VIMEDRA uses Twilio for secure text messaging services. To comply with Twilio’s messaging regulations:

• Opt-In Requirement: Users must explicitly consent before receiving SMS notifications.
• Opt-Out Option: Users can reply STOP at any time to unsubscribe from messages.
• Frequency of Messages: Messages will be sent only as needed to support your care plan.
• Data Security: All communications are encrypted and stored securely in compliance with HIPAA.

4. Data Protection & Security

We take data security seriously and adhere to the Health Insurance Portability and Accountability Act (HIPAA) to ensure your information remains protected.

Security Measures

• Data Encryption: All stored and transmitted data is encrypted using industry-standard AES-256 encryption.
• Access Control: Only authorized personnel can access patient data.
• Secure API Integrations: VIMEDRA integrates with FHIR-compliant EHR systems securely.
• Regular Security Audits: We perform routine security checks to prevent unauthorized access or breaches.

5. Sharing of Information

VIMEDRA does not sell your personal data. However, we may share information with:

• Healthcare Providers & FQHCs: To facilitate patient care coordination.
• Social Services & Resource Networks: To connect patients with SDoH assistance programs.
• Government & Regulatory Bodies: If required by law or for CMS billing and compliance purposes.

6. Your Rights & Choices

You have the right to:

✅ Access your data and request a copy of your health information.
✅ Update or correct information stored within VIMEDRA.
✅ Withdraw consent for SMS, email, or AI-powered interactions.
✅ Request account deletion if you no longer wish to use VIMEDRA.

To exercise any of these rights, please contact us at support@vimedra.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the effective date noted at the top.

If you continue to use VIMEDRA after changes are made, it means you accept the updated terms.

8. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please contact us:

📩 Email: privacy@vimedra.com